Hi listers..
I'm thankful to Raimondo that first among foreign MV magazine subscribers
noticed that # 81 was still on his way.
I've sent many emails to both MV Magazine address and Krause pubblications, in
order to investigate.
first reply was unsatisfactory (...)
We are sending a replacement copy of the October issue.
I mean...that's not the way of making good customer care !!
...even for...not US people !!! ...no "sorry", no "thanks for patience"...no
confirmation about shipping option..
But...
I've sent a different "style" inquiring message...and this was the answer:
Krause Publications purchased Military Vehicles and on 6/26/00 we added the
subscriber files to our other files. At the time of the conversion an error was
made and some foreign subscriptions converted as surface delivery rather than
airmail. This was not discovered until after the surface issue would have had
time to be delivered. The subscriptions were changed to airmail. In the last
few days we have found out some foreign subscribers did not receive the surface
copy and those are being replaced the next day by airmail. I am sorry you did
not like my answer to your previous email. Foreign mail as well as US mail does
sometimes get lost. We feel the most important thing is to let you know a
replacement copy is being sent to you. An additional issue is being added to
your subscription.
I want to suggest every foreign subscriber to investigate about his "expensive"
air mail account ($70 air vs $29 ground US ).
maurizio
This archive was generated by hypermail 2b29 : Wed Nov 01 2000 - 21:37:39 PST