well, after my previous mail sent to the groups, I got this further e-mail
from the publisher.
I think I have to thank them for further "investigations" about my
inquiries, and I'm happy to find out that when a customer asks, a good
company could positively answers.
tks to all of you for reading my e-mails.
maurizio
>From: Susan Serio <susan.serio@kelsey.co.uk>
>To: "'pierino@tin.it'" <pierino@tin.it>
>Cc: Catherine Rawlins <catherine.rawlins@kelsey.co.uk>
>Subject: RE: Classic Military Vehicle
>Date: Thu, 10 May 2001 16:01:17 +0100
>X-Mailer: Internet Mail Service (5.5.2653.19)
>
>Dear Mr Beretta,
>
>Catherine has forwarded your email to me with regards to Classic Military
>Vehicle.
>
>The first issue of magazine hasn't been published yet, it is available on
>May 18th. However, there was a supplement in another magazine of ours
>called Classic & Vintage Commercials, which was only a few pages long.
>Catherine assumed at the time that you were referring to this supplement,
>which comes inside this other magazine - there were no supplements spare.
>This was why she said you would need to buy Classic & Vintage Commercials
>magazine to get the supplement.
>
>I get the impression from your email however, that you wanted a sample of
>the first issue, not the supplement.
>
>Therefore, there was some confusion here, for which I apologise. I am happy
>to send you a copy of the first issue - which you will receive early next
>week.
>
>As for posting Catherine's response onto the Internet, I find that alarming
>given that the problem you have experienced was caused by a small confusion
>on our part. We are a publisher of many successful magazines for
>enthusiasts, and pride ourselves on our customer service. I would find bad
>publicity on the Internet very disappointing.
>
>I hope you enjoy the magazine, and if you have any further concerns don't
>hesitate to contact me again.
>
>Cordiali saluti...
>
>Susan Serio
>Subscriptions Manager
>
>-----Original Message-----
>From: Catherine Rawlins
>Sent: 10 May 2001 15:43
>To: Susan Serio
>Subject: FW: Classic Military Vehicle
>
>
>
>
>-----Original Message-----
>From: Maurizio Beretta [mailto:pierino@tin.it]
>Sent: 10 May 2001 15:26
>To: Catherine Rawlins
>Subject: Re: Classic Military Vehicle
>
>
>Dear Mrs. Catherine,
>
>I'm very sorry about that. As you can imagine, it's quite difficult for me
>, here in Italy, have the chance of buying a copy of CVC...
>
>I was in UK yesterday, but I didn't notice the offer at the newsagents...
>
>I think you should consider some kind of special arrangements for overseas
>customers...
>
>In other circumstances, I had samples from publishers, mainly in the US,
>without any problem.
>
>Of course, this is YOUR business...
>
>I will forward YOUR message to some internet forums where many collectors
>are.
>I think that they MUST know how this NEW magazine people is considering
>customers needs.
>Of course, I cannot subscribe without have a look of your product.
>
>rgds
>
>maurizio
>
>
>At 12.40 10/05/01 +0100, you wrote:
>
> >Dear Maurizio,
> >
> >Thank you for your email.
> >
> >Unfortunately we cannot send you a sample copy of Classic Military Vehicle
> >unless you purchase a copy of Classic and Vintage Commercials which
>includes
> >the sample copy of the magazine. The price of the May edition of CVC is
> >£3.10.
> >
> >However, if you would like to subscribe to Classic Military Vehicle you can
> >either email or phone me with your credit card details or you can send us a
> >cheque to:
> >
> >Kelsey Publishing Ltd
> >Cudham Tithe Barn
> >Berrys Hill
> >Cudham
> >Kent
> >TN16 3AG
> >
> >The price of a years subscription is £30.00.
> >
> >Hope you subscribe and enjoy readign our magazine.
> >
> >Regards
> >
> >Catherine Rawlins.
>
>
> __________
> | | Maurizio BERETTA mailto:pierino@tin.it
> |______(*)_| www.pierino.com
> /\__----__/\
>/_/()||||()\_\
>|_\ o||||o /_| Chiasso, 11
>|----JeeP----| 20155 Milano MI Italy
>|_| |_| ph. + 39 023270228 fax + 39 023270228
__________
| | Maurizio BERETTA mailto:pierino@tin.it
|______(*)_| www.pierino.com
/\__----__/\
/_/()||||()\_\
|_\ o||||o /_| Chiasso, 11
|----JeeP----| 20155 Milano MI Italy
|_| |_| ph. + 39 023270228 fax + 39 023270228
This archive was generated by hypermail 2b29 : Tue Jun 05 2001 - 23:18:32 PDT