From: David Cole (DavidCole@tk7.net)
Date: Tue Nov 04 2003 - 09:16:06 PST
All that you can really do is write letters to your representatives and
tell they need to fix that stuff or you are going to vote against them. A
couple of letters to the editors of the newpaper wouldn't hurt either. If
a representative gets 20-30 similar letters, that might make some changes
occur.
I know that in Ohio, they had a situation where the owners of the BMV
parlors (privately owned) were granted these businesses as personal favors
as part of the political process. It was bad. I don't know if it is still
that way there or not. I'm now in Indiana and the process is much
different and they are a little more customer friendly but cash strapped
which causes service problems.
Dave
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
On Mon, 3 Nov 2003 11:06:33 -0500, Fred H. Schlesinger
<fred@schlesingers.net> wrote:
> Since many seems to have more than a passing interest into the
> functioning of
> the New Jersey Division of Motor Vehicles, I have put my observations and
> experiences in the form of a post. Those who do not, this would be an
> appropriate place to hit the ole delete key.
>
> When you go to the DMV up here, the window clerks barely speak English
> and they
> are the most fluent.
>
> The ten step drill, apparently from the DMV manual is:
>
> Step 1: Fill in this stuff and stand in line for a half hour.
>
> Step 2: Get to the window. They gave you the wrong stuff. Fill this
> stuff in
> instead and come back.
>
> Step 3: Stand in line again give the forms in and sit down.
>
> Steps 4-9: and wait...
>
> Step 10: 2 hours later (no exaggeration) pay your money and take your
> stuff. Go
> home and drive your car.
>
> The Scene:
>
> The DMV has several hundred people waiting. Hard plastic chairs,
> overpriced
> vending machines, dirty bathrooms, and if you are lucky, the guy next to
> you
> took a shower this week. Overhead is a very impressive machine that, for
> your
> viewing enjoyment, gives you commercial plugs and news on a ratio of 3 to
> one.
>
> Staffing:
>
> There is one intake clerk, one person giving out tags and taking
> pictures, and
> two or sometimes three people typing. And of course, everyone is having
> a fine
> conversation instead of working. In Spanish, of course.
>
> And if you hit lunch break, one on the line and one typing. And eating
> at her
> station.
>
> The person handing out the tags does nothing because the tags are
> accumulated
> until they have ten or twenty of them. During that time the person
> stands at
> her window and stares at the hundreds of unhappy customers, the great
> unwashed,(literally, see above) eagerly awaiting their tin trinkets and
> picture-impregnated plastic.
>
> Special Rules for Drivers Licenses:
>
> The action is pretty much the same, except that you have to bring in
> three
> separate official documents to prove who you are every time you get a
> license.
> Your old drivers license means little or nothing to them. You need a
> combination of birth certificate, marriage license, Passport, voter
> registration, social security, company or other picture id. No
> terrorists going
> to fool them, no sir. Except the same fine public servants who take two
> hours
> to issue a set of tags are making the judgment.
>
> Welcome to the privatized DMV in Newark, Wayne, Morristown, they are all
> the
> same.
> And the Trenton DMV is a special treat. They have a 20 minute line just
> to get
> the stuff to fill in before you get to step one. Otherwise, the same.
>
>
> Fred
>
>
>
>
>
>
>
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>
-- Dave
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