From: Jason Frisch (jenjas@cox.net)
Date: Mon Mar 08 2004 - 13:51:48 PST
Twice I was screwed out of the trucks I had bided on....
On two separate occasions the trucks I inspected and bided on were not the
same trucks delivered to my house....
They acted as if it were my fault and the GL rep was a total arrogant prick
about it on the phone..
Jason
----- Original Message -----
From: "Ted Hils" <tedhils@cyber-south.com>
To: "Military Vehicles Mailing List" <mil-veh@mil-veh.org>
Sent: Monday, March 08, 2004 2:51 PM
Subject: Re: [MV] GL
>
> Everybody wants to hear the dirt on GL. A satisfied customer will
tell
> three people. A dissatisfied one will tell ten. Here it is, by popular
> demand....
>
> Basically, what happened was:
> I faxed in my new credit card information for payment of an invoice.
It
> was sent before the deadline as indicated on their email to me. I have my
> fax log showing that it was sent (50 second transmission time which is a
> typical send/receive time) before the deadline. They said they never
> received it. Since I have seldom had any problem with a fax going through
> (to ANYBODY) if there was no indication of a problem on my machine, I did
> not think it was necessary to follow up with a confirmation phone call.
> And, if it was garbled, their machines should log phone numbers like every
> fax machine I've ever seen, right? All they would have to do is retrieve
> the information off their log, and fax me back to explain there was a
> problem.
> A couple of days later, I try to access my GL account to print out my
> invoice and arrange to pickup of some of the items. No go.... "User
Account
> Suspended". I called to talk to the customer service reps. and explained
> that I had sent the fax and had the log, etc.. No luck. I ask if I can
> talk to there supervisor or someone higher up on the chain. The rep.
said,
> "No, they wouldn't be able to do any more than I can." At this point, I
> haven't decided if I just quit buying from GL, or what.
> A couple of days after that, I saw on the list that GL had a new (to
me,
> anyway) guy, Hunter, in charge of PR. I figure, what have I got to
lose....
> I'll call him and see if he can help me. He passes me on to a Higher Up,
> Tim Hill. Tim checks things out with the Even Higher Ups and informs me
> that the EHPs will not do anything. They said that, "THEY HAVE NO WAY OF
> KNOWING THAT WHAT I FAXED WAS THE ACTUAL PAYMENT INFORMATION." In other
> words, they would have to take me at my word. Good grief. What else am I
> going to fax them 40 minutes before the deadline? Would I go to those
lengt
> hs to scam them? To what end? And WOW, in order to believe me, they
would
> have to accept my WORD. I wonder.... maybe if you know lots of people
that
> do lots of dishonest things, it is about impossible to trust someone that
> you don't know. I don't know about this. I was brought up to be honest
and
> treat everyone as if they were too, until proven differently.
> Now, even though I was not at fault, I decided to go ahead and pay the
> 25% ($344.36) default penalty so I could bid on some items that were due
> that day. THEN, I find out that payment must be by SECURED FUNDS, aka MO,
> cashier's check or wire transfer, but NO CREDIT CARDS. THAT'S IT.... they
> finally got on my last nerve! Not only was I supposed to pay money for a
> transgression of which I was innocent, but I would not be able to pay
> quickly and would not be able to bid on the items. I changed my mind in a
> heartbeat. I DID NOT and WILL NOT pay them one thin dime, and will NOT
be
> doing any business with them in the future unless their procedures change.
> If it had been my screw up, I would just have paid the money and
chalked
> it up as business expense. However, I did everything within the deadline
> that they set. It's not the amount of money that irritates me. It's the
> principle of the thing. They do not run a responsible program.
> Oh, some of you guys think that it is real hard for GL to make a
profit
> because of the % of aquisition cost that they have to pay on the high
priced
> items. It is my understanding that they have the OPTION of accepting
> something to sell or not. If their cost is more than they can sell it
for,
> they don't have to take it. When you consider that, the extra sales tax,
> the 10% buyer's premium, and the abandonment/default fees, etc. that they
> sneak in, they undoubtedly do quite well. Their set-up is another example
> of why the phrase "license to steal" was coined.
> Ted
>
> Ted Hils
> Ted's Trucks 'N Stuff
> 1181 County Road 560
> Midland City, AL 36350
> 334-983-1092
> Mon-Fri, 8-5 CST
>
> http://www.stores.ebay.com/tedstrucksnstuff
>
>
>
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