From: m35products (m35prod@optonline.net)
Date: Wed Sep 21 2005 - 21:08:40 PDT
Was there another person working on the truck at the same time? That would
explain the extra hours.
apb
----- Original Message -----
From: "Ron" <rojoha@adelphia.net>
To: "Military Vehicles Mailing List" <mil-veh@mil-veh.org>
Sent: Wednesday, September 21, 2005 11:48 PM
Subject: Re: [MV] Free estimates
> OK.... Their labor rate is $75/hour. They opened at 0700, call me at 0740
> with an estimate of $2100, I say no to the repairs, get charged $145.90.
It
> took them 30 minutes, plus or minus to bring the vehicle into the bay,
pull
> the wheels, inspect the shoes and pucks, look at the exhaust system, look
at
> the rusted brake lines and generate an estimate and call me. The
photocopied
> charge sheet they wrote the 'numbers' on had 2 time punches on it, 0711
and
> 0757. The itemized bill I received had two 0.5 hour charges (brake line
> inspection and exhaust inspection) and one 1.0 hour charge (brake
> inspection). Told me if I give the OK, I could get the truck 'around 3'
> (PM). The 'estimate' was for 11.5 hours of labor + the 2 hours charged to
> the 'inspection'. 0700 to 1500 looks like 8 hours to me without stopping
> for lunch or counting the two roach coach stops. They were going to charge
> me 13.5 hours 'book' labor for 7.x hours of actual labor. Sweeeetttt.....
> This after I was told when I made the appointment that it would be
> around $800 to $1K. But the service advisor who quoted me on Thursday
> couldn't be found yesterday when I dropped it off at 1700 or when I got
> there today.
> I expect a business I deal with to make a profit. I don't expect them
to
> make the quarters profit off me, all by myself.
> As we left, my wife remarked she thought that the Service Department
of
> a Volvo dealer we had bought a couple of cars from before was crooked, but
> he was a pansies compared to the shake down artists we just paid to bail
out
> the truck.
> They must be doing something right, it just won't involve me.
> If this is the way you charge your customers, good luck. May the rubes
> continue to fall through your door.
>
> Off to Gilbert, will probably be off line until Sunday. You guys play
> nice in the mean time.
> And a sincere wish for good luck to you folks on the Texas Gulf
Coast.
> Rita sounds like she's gonna be a real female dog.
> Regards, Ronzo
>
> ----- Original Message -----
> From: <MYDEUCEANDWILLYS@aol.com>
> To: "Military Vehicles Mailing List" <mil-veh@mil-veh.org>
> Sent: 21 September, 2005 22:39
> Subject: [MV] Free estimates
>
>
> > If you ask for an estimate that is that extensive, they are definitely
> > entitled to be paid for there time, Being self employed since 1976 I
find
> > it hard
> > to believe what people ask for and expect it to be free.
>
>
>
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