From: Rick v100 (rickv100@yahoo.com)
Date: Thu Sep 22 2005 - 05:49:11 PDT
They should have clearly stated on the service sheet
how they calculate service time and base rate.
Most shops use the book rate not man hours unless
specifed on the sheet.
Rick
--- Sonny Heath <sonny@defuniak.com> wrote:
> There is no law against them putting more than one
> mechanic on the job,
> thats probably what they will say when you tell them
> about the time. They
> were talking "man hours" I'm sure.
>
> Sonny
>
>
> ----- Original Message -----
> From: "Ron" <rojoha@adelphia.net>
> To: "Military Vehicles Mailing List"
> <mil-veh@mil-veh.org>
> Sent: Wednesday, September 21, 2005 10:48 PM
> Subject: Re: [MV] Free estimates
>
>
> > OK.... Their labor rate is $75/hour. They opened
> at 0700, call me at 0740
> > with an estimate of $2100, I say no to the
> repairs, get charged $145.90.
> > It took them 30 minutes, plus or minus to bring
> the vehicle into the bay,
> > pull the wheels, inspect the shoes and pucks, look
> at the exhaust system,
> > look at the rusted brake lines and generate an
> estimate and call me. The
> > photocopied charge sheet they wrote the 'numbers'
> on had 2 time punches on
> > it, 0711 and 0757. The itemized bill I received
> had two 0.5 hour charges
> > (brake line inspection and exhaust inspection) and
> one 1.0 hour charge
> > (brake inspection). Told me if I give the OK, I
> could get the truck
> > 'around 3' (PM). The 'estimate' was for 11.5 hours
> of labor + the 2 hours
> > charged to the 'inspection'. 0700 to 1500 looks
> like 8 hours to me
> > without stopping for lunch or counting the two
> roach coach stops. They
> > were going to charge me 13.5 hours 'book' labor
> for 7.x hours of actual
> > labor. Sweeeetttt.....
> > This after I was told when I made the
> appointment that it would be
> > around $800 to $1K. But the service advisor who
> quoted me on Thursday
> > couldn't be found yesterday when I dropped it off
> at 1700 or when I got
> > there today.
> > I expect a business I deal with to make a
> profit. I don't expect them
> > to make the quarters profit off me, all by myself.
> > As we left, my wife remarked she thought that
> the Service Department of
> > a Volvo dealer we had bought a couple of cars from
> before was crooked, but
> > he was a pansies compared to the shake down
> artists we just paid to bail
> > out the truck.
> > They must be doing something right, it just
> won't involve me.
> > If this is the way you charge your customers,
> good luck. May the rubes
> > continue to fall through your door.
> >
> > Off to Gilbert, will probably be off line until
> Sunday. You guys play
> > nice in the mean time.
> > And a sincere wish for good luck to you folks
> on the Texas Gulf Coast.
> > Rita sounds like she's gonna be a real female dog.
> > Regards, Ronzo
> >
> > ----- Original Message -----
> > From: <MYDEUCEANDWILLYS@aol.com>
> > To: "Military Vehicles Mailing List"
> <mil-veh@mil-veh.org>
> > Sent: 21 September, 2005 22:39
> > Subject: [MV] Free estimates
> >
> >
> >> If you ask for an estimate that is that
> extensive, they are definitely
> >> entitled to be paid for there time, Being self
> employed since 1976 I
> >> find it hard
> >> to believe what people ask for and expect it to
> be free.
> >
> >
> >
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> >
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>
>
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