From: Glen Closson (glen_closson@earthlink.net)
Date: Thu Sep 22 2005 - 17:43:23 PDT
One aspect that I run into time and time again is the "tangible" aspect.
For example, people have little problems paying for hardware (example a PC),
but software (like advice), that cost much more to create has less intrinsic
value associated with it.
Why? IS it because there is little "physical" material to connect it with?
I had one customer that had no trouble paying for HW but had big trouble
paying for the SW.
Regards,
Glen
-----Original Message-----
From: Military Vehicles Mailing List [mailto:mil-veh@mil-veh.org] On Behalf
Of Bruce Kalin
Sent: Thursday, September 22, 2005 4:39 PM
To: Military Vehicles Mailing List
Subject: Re: [MV] Free estimates
Randy,
You would be amazed at how many people feel that your time, experience,
knowledge and expertise has no value. These are actually what a patient,
client or customer is paying for when the consult a physician, an attorney
or a mechanic, etc. However, most people actually feel the monetary value is
in their treatment, such as their prescription. I cannot tell you how many
times family members come in with the patient, and say, "Since you are
finished with my son (brother, husband, etc.) and, as long as I am here, can
you tell me what this is?" So, it only takes a minute to evaluate, and a
couple of minutes to tell them if they should make an appointment to come in
and get treated. So that's only three minutes. But, if this happens 10 times
per day, thats 30 minutes delay. Amazingly, it is these same people that
would not hesitate to complain if I was running behind schedule.
I certainly don't want anyone to get the wrong idea, as I freely give advise
and help. But, that should be of my choosing, as it was my choice to spend
all those years in school to gain that knowledge, and my choice to have all
the student loans that need to be repaid. If you are seeking the advise of a
professional, whether it be a mechanic, a contractor or, a physician, you
should be prepared to pay for it. If you prefer not to pay for their
opinion, you are welcome to spend the time to acquire the knowledge
yourself.
Now, ask me how I REALLY feel :-)
Bruce
MYDEUCEANDWILLYS@aol.com wrote:
>If you ask for an estimate that is that extensive, they are definitely
>entitled to be paid for there time, Being self employed since 1976 I
>find it hard to believe what people ask for and expect it to be free.
>I give a one time mtg., with a one time quote for free, anything else
>requires a signature of the sale, or a fee for my time, that is fair to
>me, Although those looking for the cheapest they can get, and then
>complain about the quality, is amazing to me. To pay an established
>business there fair rate, has its advantages, they made a profit, so
>they wont run when you need help in the future, they made money so
>there is actually a garentee, And I have found dealing with someone
>regularly, that is an established business will be a better deal in the
long run, because when they see you THEY do not want to
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